We are so sorry for the inconvenience. Please give us one more opportunity to solve any issue you may have. Our team has been devoting its effort to provide customers with high quality product and pleasant service. Please note that your purchase is protected by Premium 24 months WARRANTY Service from Manufacturer LED Factory Mart.
To assist us to follow up on your comments, please provide us with your basic information. Please prepare the pictures and video that shows the product quality issue clearly. The informations will be provided to get the replacement for you after all is confirmed. Meanwhile, they would be fed back to our QC department and our factory would further inspection as well and prevent this issue from happening again. Thank you for your cooperation. Regarding the personal information you provide, we will respect your privacy and keep it strictly confidential. Please rest assured.