FAQ

We're broadening our payment options to accommodate the preferences of as many customers as possible. At LED Factory Mart, you can make purchases using PayPal, credit cards, Apple Pay, Google Pay, Affirm, or Klarna. If these options don't work for you, consider creating a PayPal buyer account, where you can link your credit cards or bank accounts for seamless shopping.

Placing an Order:
Choose your desired product style (when available) and click "Add to Cart" or "Buy it Now" on the product page:

• Add to Cart: This saves your selected item(s) in a virtual cart for immediate or future purchase. To review your cart's contents, click the cart icon 🛒 at the top right of any page. Here, you can adjust your items before proceeding to checkout.
• Buy it Now: This button takes you straight to the checkout page.

Checkout Process:
Follow these steps to complete your order:

• Information: Enter your email and a precise shipping address (note: phone numbers are not accepted, and P.O. Box addresses are not suitable for secure delivery).
• Shipping: Choose your preferred shipping method. We're pleased to offer worldwide shipping, including FREE shipping to the United States, Australia, and others. For Canada, we provide a $40 Standard Shipping and an $80 Express Shipping option.
• Payment: Complete your purchase with PayPal, credit cards, Apple Pay, Google Pay, Affirm, or Klarna.

After placing your order, you'll receive an email confirmation. For more details, check our payment policy here: https://www.ledfactorymart.com/pages/payment-policy

Explore our vast selection of LED lights and accessories for Jeep, Harley, and more. Here are some links to get you started:

Jeep Parts

Harley Parts

Tacoma Parts

4Runner Parts

Bronco Parts

Looking for the perfect LED lights and accessories for your vehicle? We've got you covered with a wide selection for Jeeps and motorcycles. Start by exploring the links below to find the right parts for your ride:

Jeep Parts

Harley Parts

Tacoma Parts

4Runner Parts

Bronco Parts

Can't find what you're looking for?

1. Visit Our Homepage: Start by navigating to our homepage.
2. Use the Vehicle Selector: Look for the “SEARCH BY YEAR MAKE MODEL” feature prominently displayed.
3. Enter Your Vehicle’s Details: Fill in the year, make, and model of your vehicle. This ensures that you only see products compatible with your ride.
4. Hit Search: After entering your vehicle’s information, click the search button to view all suitable products.
5. Refine Your Search: To further narrow down your options, utilize the “Filters” feature. This allows you to select specific product types or categories that you’re interested in.

The discount code can be redeemed during checkout page, look for the Discount code field, enter one of your choices, and hit the “Apply” button, you’ll then see the cart value is updated accordingly.  

Discounts are either direct (prices are slashed) or coupon-based (you're given a discount code). In case of coupon-based discounts, you apply the code at checkout to get your discount.

Some discounts are limited to a single-use per customer so if you have used code in the past it might not work a second time. If you're having issues with a discount, please drop us a line and we'll take care of it for you.

Once your order is confirmed, we'll process and ship it from our warehouse within 48 hours. Delivery times vary depending on the shipping method chosen: Express shipping typically takes 3-7 working days, while Standard (Economic) shipping can take 8-20 working days. You'll have the option to select your preferred shipping method at checkout. For more information, please refer to our shipping policy.

Our products are shipped from several global warehouses, including locations in the USA, Europe, and Hong Kong. For orders within the US, we typically ship from our Southern California warehouse to ensure quick delivery. However, on rare occasions, orders might be shipped from another warehouse due to stock shortages or quality control measures. For international orders, we select the warehouse that guarantees the fastest delivery time to your location.

Absolutely! We offer worldwide shipping. Shipping costs will be calculated and added at checkout. Plus, we have discounts and promotions running throughout the year, so keep an eye out for exclusive deals.

The delivery time varies based on your location. We dispatch our products within 24-48 hours after your order is confirmed. Expect a delivery time of about 3-7 business days with Express shipping, and 8-20 business days with Standard shipping. You can select your preferred shipping method at checkout. For more detailed information on delivery times, please visit our shipping policy.

We partner with all the major shipping carriers, including UPS, FedEx, DHL, USPS, and various local courier services. During checkout, you'll have the option to choose your preferred delivery method.

If the shipment tracking says your package was delivered, but you can't find it at your address, don't worry. 99% of the time this is resolved easily by following the below steps:

• Search all around your mailbox, porch, and door area. Also check around the side and back of the building (sometimes mail carriers place packages out of sight on a side or back porch area)
• If you are in an apartment or condo area with an office, check with the office to see if your package was left there for you to pick-up.
• Contact your local post office about the package. They can check with your mail carrier and find out exactly where he/she left it. (They also have GPS on their scanner and can sometimes access that info to see exactly where it was when it was scanned as delivered)

If you still can't locate the package after following the above steps, please contact us and let us know what you were told by your local post office. We'll help determine the best next step from there.

USPS

• 1 800-275-8777
• 1 800-222-1811

UPS

• 1 800 742 5877

DHL

• US: 1-800-225-5345
• UK: 0044 1332 816960
• CA: 1 855-345-7447

Fedex

• 18004633339

Fastway

• AU: 61 3 8847 9980

When you order a bundle that includes headlights, fog lights, taillights, and turn signal lights, the bundle SKU encompasses several individual SKUs. This is because each component of the bundle has its own unique SKU. Please ensure that you check the package contents thoroughly to verify that all products are included. If you have any concerns or notice any discrepancies, don't hesitate to reach out to us for assistance.

Tracking your order is simple. Your order details will provide the tracking information. If your order contains multiple items, they may ship separately and have different delivery dates and tracking details.

To Check Your Order Status:

• Visit the My Account page: My Account
• Here, you’ll find your order history and tracking updates for all ongoing orders.

For additional information, visit our Order Tracking page. If you're unable to locate your tracking info within 2 days of payment, please reach out to us for assistance.

Absolutely! We offer a 30-day hassle-free return policy. We're committed to ensuring you're delighted with your purchases, but if you need to return an item, we're here to help. Just shoot us an email, and we'll guide you through the return process. For more information, please visit our return policy.

No worries! Our products are eligible for exchange within 30 days. Just reach out to our customer service team with your vehicle's full details. We'll assist you in exchanging them for the right products as soon as everything is confirmed.

• LED Assemblies come with a 2-Year Warranty.
• LED Bulbs are covered by a 1-Year Warranty.
• Other products do not include a warranty.

Rest assured, we're committed to providing high-quality products and stand behind their performance.

Absolutely! If you're experiencing any quality issues with your purchase, please follow this link to request a replacement: LED Factory Mart Customer Feedback. We're here to ensure you're satisfied with your product.