We are here to help

Pre-Sale

I haven’t ordered online before, how do I place an order?

While we are exploring payment options that can suit the needs of as many customers as possible, you can shop onLED Factory Mart using PayPal or credit cards. If you have neither of these options, we suggest that you head over toPayPal and register a buyer account, you can then add your credit cards or bank accounts and start shopping.

LED Factory Mart offers a wide range of LED lights and accessories for Jeep and Harley, ect, here go a few useful links to start with:

You can either click the Quick View button on the top right corners or right on the grid image to see product details, to place an order, pick a style (if available), press the "Add to Cart" or "Buy it now" button,

  • The "Add to Cart" option adds the item(s) to a virtual shopping cart which saves all the items you can purchase instantly or later, to view all items in your shopping cart, press the 🛒 symbol on the top right of any page, you can then configure the item(s) before Checkout;
  • The "Buy it Now" option leads directly to the Checkout page.

Once entering the checkout process, you can follow and complete the steps on the page:

  • Information: provide your email address and shipping address in details (please note you cannot check out using your phone number, and the shipping address should be accurate as to secure delivery and should be of no P.O. Box ones).
  • Shipping: select your preferred shipping method, we offer worldwide and FREE Express shipping to United States, Australia, so on. FREE Express shipping to Canada for orders whose values are $200 and more. $30 shipping fee to Canada for orders whose values below $200.
  • Payment: you can shop using either PayPal or credit cards.

Once an order is successfully placed, you’ll receive an order confirmation to the email address you left earlier. More detail, please check the payment guidance here→https://www.ledfactorymart.com/pages/payment-policy

what do you recommend for my vehicle?

We have LED lights and accessories for Jeep and motorcycles, Please check and find the correct parts for your vehicle on-->https://www.ledfactorymart.com/pages/led-light-categories

If your vehicle is not on the list or cannot find the parts, please contact us directly.

I cannot find where I can put the discount code when placing the order, what can I do?

The discount code can be redeemed during checkout, look for the Discount code field, enter one of your choices, and hit the “Apply” button, you’ll then see the cart value is updated accordingly.  

Discounts are either direct (prices are slashed) or coupon-based (you're given a discount code). In case of coupon-based discounts, you apply the code at checkout to get your discount.

Some discounts are limited to a single-use per customer so if you have used code in the past it might not work a second time. If you're having issues with a discount, please drop us a line and we'll take care of it for you.

I saw your ads about Buy LED Headlight and Get LED Fog Light for 50% Off, I ordered LED headlights, how can I get 50% fog lights?

Yes, you may get the 50% off fog lights.Please add the LED headlights to the cart. 50% off LED fog lights will pop up automatically. Please add the one you want to cart. After that, the LED fog lights will be set for half price and you can see the order value updated accordingly.

I placed an order on your website, but credit card payment always failed, do you have other payment methods?

If you encounter payment failures with your credit card repeatedly, we suggest that you either switch to another card or use PayPal to process the order, both of which are accepted by our website. More details, please check here--> https://www.ledfactorymart.com/pages/payment-failed-orders

How many estimated days will my order take to get here?

All orders are processed and dispatched from our warehouses within 48 hours upon confirmation. Delivery takes 3 to 7 working days normally via Express shipping.

Where are items shipped from?

We hold multiple warehouses across the globe including the USA, Europe & Hong Kong. Domestic orders are always shipped from our So Cal, USA warehouse for the fastest delivery times but rare exceptions may occur based on quality control or stock shortage - because of which we may have to ship from a different warehouse.

International orders are shipped from any of our warehouses, whichever offers the fastest delivery time.

In-Sale

Tracking is not showing any updates, where is my order?

Thanks a lot for your support. Our products can be shipped out and the tracking number will be updated within 48 hours. Please log in to your account to find the tracking number via the link here--> https://www.ledfactorymart.com/account/login

Our express shipping typically takes 5~7 days for the package to arrive at the doorstep. If you don’t receive it or see any further updates within this timeframe, please contact us and we’ll help investigate and resolve.

We are sorry for inconvenience if more than 2 business days have passed, please drop us a line and we'll take care of it for you. Thanks.

I Order the wrong parts, I need exchange.  

In case of replace, items can be replaced within 14 days of receiving your item or before shipped out. The shipping cost and price difference will be paid by the customer. For more details, please contact our customer service for exchange.

Tracking says "Delivered" but I can't find my package.

If the shipment tracking says your package was delivered, but you can't find it at your address, don't worry. 99% of the time this is resolved easily by following the below steps:

  • Search all around your mailbox, porch, and door area. Also check around the side and back of the building (sometimes mail carriers place packages out of sight on a side or back porch area)
  • If you are in an apartment or condo area with an office, check with the office to see if your package was left there for you to pick-up.
  • Contact your local post office about the package. They can check with your mail carrier and find out exactly where he/she left it. (They also have GPS on their scanner and can sometimes access that info to see exactly where it was when it was scanned as delivered)

If you still can't locate the package after following the above steps, please contact us and let us know what you were told by your local post office. We'll help determine the best next step from there.

  • USPS: 1-800-275-8777   1-800-222-1811
  • UPS: 1 800 742 5877  
  • DHL: (US) 1-800-225-5345 (UK) 0044 1332 816960 (CA) 1 855-345-7447
  • Fedex: 18004633339    
  • Fastway AU: 61 3 8847 9980

After-Sale

Quality Issue

Sorry for the inconvenience. Please don’t worry. Our lights have a 1 year warranty. The replacement will be shipped within 48 hours after all is confirmed.

Could you please provide the quality details via the form here? Our customer service will get back to you and the replacement will be shipped out --> https://www.ledfactorymart.com/pages/led-factory-mart-customer-feedback

Could you please do me a favor and shoot a quick video which shows the issue for up to 40 seconds and send it to our Facebook message? →https://www.facebook.com/LEDLightsFactoryMart

The video will help us get a resolution faster and better.

I'm missing a product from my order, what do I do?

Thanks for your feedback and apologize for the inconvenience that caused. Please send us the picture to confirm it. The missed products will be sent immediately within 24 hours for free via the fast Express after all is confirmed.

I RECEIVED THE PARCEL, BUT THE PARCEL WAS NOT THE ONE THAT I ORDERED.

Thanks for your feedback and apologize for the inconvenience that caused. Please send us the picture to confirm it. The return label will be sent within 24 hours after all is confirmed. Our customer service will immediately resend to you the correct one from our warehouse for free.

WHAT’S YOUR RETURN POLICY AND WARRANTY?

Our products have 1 year warranty. For more details, please check the return policy via the link here--> https://www.ledfactorymart.com/pages/returns-policy

My Lights look foggy, what do I do?

Please check to see if the fogginess is due to condensation or if the lens itself is bad. Condensation does not cause a problem with the normal operation of the light.

IP ratings do not guarantee resistance as air is still trapped in the sealed assemblies, particles of which can still be condensed. For more details, please read more here. -->https://www.ledfactorymart.com/blogs/news/condensation-or-water-ingress

There is a venting hole in the back of LED lights. Please open it for a few hours. The water vapor can be excluded after a few hours of lighting. After the water vapor disappears, close the venting hole again. If the cause is not related to condensation, please drop up a line with a picture of the product and we will help you to apply the replacement.

My parcel is broken, what do I do?

Hi, we are sorry for inconvenience.Please don’t worry, the new replacement will be shipped for free. The broken products needn’t return back. Please confirm the side of broken products and send us the clear pictures to our support team. Thanks for your time.

STILL HAVE ANY QUESTIONS?

Email: support@ledfactorymart.com
Mon to Sat: 8:00 am-8:00 pm
Call: 1 (888) 366-0533
Mon to Fri: 10:00 am-2:00 pm