International Shipping

LED Factory Mart is shipping worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely. We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, and EMS, etc. All orders will be confirmed within 24 hours and the order confirmation email will be sent after placing an order. We hold multiple warehouses across the globe including the USA, Europe, HK & so on, your orders will be shipped out within 24-72 hours after the order confirmation email sent. Domestic orders are always shipped from our SoCal, USA warehouse for the fastest delivery times but rare exceptions may occur based on stock shortage in USA - because of which we may have to ship from Hong Kong warehouse instead of USA warehouse. If you need to change your shipping address, please send us an email at support@ledfactorymart.com within 12 hours after placing order. We can help right up until the parcel is shipped. 
International orders are shipped from any of our warehouses, whichever offers the fastest delivery time. Due to challenges posed by the pandemic, our carrier is temporarily experiencing shipping delays, which may delay your delivery. We are always work to get your package to you as quickly and safely as possible. If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together. 

    Note: If you choose to Express internationally, may need to pay tax; depending on your country. If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.

    Shipping Method Delivery Time: 

  • DHL: It will takes about 3-5 Working Days delivery to you. (Order over $ 79.99)
  • UPS: It will takes about 3-10 Working Days delivery to you. (Order over $ 79.99)
  • FedEx: It will takes about 7-10 Working Days delivery to you. (Order over $ 79.99)
  • USPS: It will takes about 5-15 Working Days delivery to you. (Order below $ 79.99)
  • EMS: It will takes about 8-20 Working Days delivery to you. (Order below $ 79.99)

  • Shipping Service Option:

    • Shipping To United States (Not Includes Alaska, Hawaii, Puerto Rico
      ), United Kingdom, Australia (Not Includes New South Wales, Queensland, South Australia, Victoria), 
      and Asian countries
    Shipping Method Shipping Time Order Range Cost
    DHL (Express Shipping)
     3-7 Working Days Order>$69

    $0, Free Shipping

    UPS Ground
     3-7 Working Days
    Order>$69
    $0, Free Shipping
    FedEx (Express Shipping)
    3-7 Working Days
    Order>$69
    $0, Free Shipping

    USPS

    3-7 Working Days
    Order<=$69
    $20

    EMS (Standard Shipping)

    8-20 Working Days Order<=$69 $0, Free Shipping
    • Shipping To Canada, France, Germany, Spain, Some Regions of United States (Denmark, Finland, Includes Alaska, Hawaii, Puerto Rico), Some Regions of Australia (New South Wales, Queensland, South Australia, Victoria)
    Shipping Method Shipping Time Shipping Cost
    EMS (Standard Shipping)
     10-20 Working Days

    $40

    UPS 10-20 Working Days $40
    USPS Priority Mail 10-20 Working Days $40
    FedEx (Express Shipping)  3-7 Working Days $80
    DHL (Express Shipping)
     3-7 Working Days
    $80
    (Large items) UPS 20-35 Working Days $40
    (Large items) UPS, FedEx, DHL 10-20 Working Days $100

     

    Note:

    Large items includes Tube doors, grilles, bumper, etc. Some large items will be shipped via UPS sea logistics from HK warehouse if  they are out of stock in US warehourse. Such as grills, tube doors, car cover and etc. It will takes 20-35 days for sea logistics delivery. More details, please check the product link or confirm with customer service before ordering. 

    Please contact us to confirm the shipping cost if your country is not shown above.

    Shipping Cost

    We are free shipping to USA, Australia and so on, excludes Alaska, Hawaii, and so on. There is $40 shipping fee to Alaska, Hawaii, Canada, France, Germany, Spain, Denmark, Finland, and so on with Standard Shipping and $80 shipping fee with Express Shipping. A purchase order no matter how many goods once only charge shipping at no added weight fee. 

    The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country. These charges must be paid for by the recipient. ledfactorymart.com has no control over these charges, nor can we predict what they might be.

    Shipping Time

    Orders will be shipped out within 24-72 hours after order confirmation email sent, these are our standard shipping times excluding weekends. If you do place an order on the weekend, we will begin fulfilling orders on the next business day.
    But if you have any special demands, please leave us a message and we'll try our best to ship the order according to your needs. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information. If you didn't receive the tracking number within 24-72 hours after order confirmation email sent since your order may be missed to ship or out of stock in the peak season, please contact our customer service specialist to understand the actual situation. 
    If you need assistance, visit our 'Contact Us' page. If you need the carrier's link to track the parcel, please e-mail us.

    Shipping Tracking

    If a member has successfully ordered LED Factory Mart goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state, you can go on the website for the logistics company, input tracking number there and you will be presented with the tracking information.

    Please note:

    We do not ship to APO/FPO addresses. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.

    Expedited shipping is not offered to P.O. Box shipping addresses.

    We do not offer overnight shipping.

    If you have any questions, please feel free to contact us.

    📧Email: support@ledfactorymart.com
    Service Time: Sun. to Thurs.: 8:00 pm - 5:00 am EST
    📞Phone: 1 (888) 366-0533
    Service Time: Mon to Fri: 8:00 am- 4:00 pm EST
    📩WhatsApp: LED Factory Mart
    Service Time: Sun. to Thurs.: 8:00 pm - 5:00 am EST

    Shipping Damage:

    All products are carefully packaged for shipment, and damage case seldom happens. If you get damaged product, please take photos and contact us soon, our service will help you. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it). We will reply to you within 24 hours.

    Package Returned:

    In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.

     

    USPS UPS TNT DHL Hongkong Post FedEx