Please check the product and it's complete accessories as soon as you receive the package! Also note that in case of return any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing. We have a strict QC process which ensure that product being shipped are in perfect condition.
If you need to file for a return, please abide by the following instructions:
- In case a defective, damaged and missing parts in your parcel is discovered, please contact us within 7 days after receiving your item. Otherwise we will not be liable.
- In case a defect is discovered within the warranty period, we can replace the defective product, but customer is liable for shipping costs.
- In case of replace or return, after 7 days of receiving your item, the shipping cost will pay by customer.
- We will pay the return shipping only if the items is defective and within 7 days of receiving your item.
Please provide a detailed explanation of the defect, aidedby images and/or a short video clip to ease the process.
- For replacements, we need the defected product returned to our warehouse before we can ship out a fresh replacement. We will respond as soon as we receive the return and verify the malfunction.
- An individual component or discrete LED cannot be returned if the housing has been opened.
- Please contact our customer service via email or chat for return address.
- Items to be returned should be packaged as they were originally received, also make sure that any other accessories or instruction etc should also be included.
- It takes generally 7-15 days depending on your bank to receive the money after you return an item, please contact us if you still not received the refund after 15 days of your claim.
If you have any further questions, please feel free to contact us.
Service time: 9:00 to 24:00 | Monday to Friday