Returns Refund Policy
Our rigorous quality control process ensures that all products are in perfect condition upon shipment.
Return and Exchange Policy: We offer a 30-day return and refund policy (shipping fees are non-refundable). Please contact us within 30 days of receiving your item to initiate a return or exchange. Unfortunately, we cannot process returns if the 30-day period has elapsed; we appreciate your understanding.
Contact Us for Returns: Please reach out to our customer service via email or chat to obtain the latest return address.
Package Rejection: If you no longer need the product while it is in transit, please accept the delivery and contact our customer service for further assistance. Since our shipping and return warehouses are different, do not refuse the package during transit. Contact our customer service for any issues, and we will help you resolve them.
Shipping Costs for Returns/Exchanges: Customers are responsible for shipping costs when returning or exchanging items. A restocking fee of 15% or more is applicable on all returns.
Before Sending Returns: Ensure that the product and all accessories are checked and repackaged as originally received to avoid any issues with your return or exchange.
Tracking Your Return: After sending your package, please provide the tracking number to our customer support. Our team will track your return and help resolve any issues swiftly.
Quality Issues: If you discover any product quality issues upon receipt, please contact us within 14 days and provide detailed photos or videos. This will assist our technical department in quickly resolving the matter. Upon confirmation, we will either send a replacement at no cost or provide a return label for the defective item. We will cover any shipping fees related to quality issues.
Address Verification: Please ensure your address is accurate when placing an order. If a package is returned due to incorrect, insufficient, undeliverable, or unclear address information provided by the customer, the customer will bear the costs for both the return and the reshipment.
Refund Process: Once we receive your returned item, refunds will be processed using the original payment method within three business days after we receive the items. It typically takes 7-15 days for the funds to be credited to your account, depending on your bank. If you have not received your refund after 15 days, please contact us.
Note: We guarantee that all of the items have been tested and make sure they works well before shipment. If items do not work when received, please take some pictures or videos to prove the problems and contact us for a solution. Please note that we are unable to provide any solution if customers do not send pictures or videos showing the problem, and we will take consideration to reject the return. If so, we apologize for any inconvenience.
Further Questions: If you have any more questions, click here to contact us anytime.
