I ordered both front and back doors for my Jeep. The back doors fit perfectly, but unfortunately, the front doors were manufactured incorrectly—the latch portion was positioned too low, making it impossible for the doors to latch properly.
I have now had an open support ticket for an entire month. During that time, I have sent numerous pictures and videos documenting the problem. Despite providing everything they have asked for, I have gotten nowhere.
Communication has been extremely frustrating. It can take three days just to receive a response to an email, and I was told they were checking with the manufacturing department. That has now been going on for two weeks with no resolution.
At this point, I am simply requesting a full refund. Unfortunately, I fully expect that process to require multiple follow-ups with “David” as well.
I understand that manufacturing issues can happen. What is unacceptable is the lack of communication, the extremely slow response times, and having to continually chase a company to resolve an issue with a product that was defective when I received it.
Based on my experience, I would not purchase from this company again, and I cannot recommend them to anyone else. A good product can be ruined by poor customer service, and unfortunately, that has been my experience here.
