If you get a failed order message, yet see a pending charge, don't panic! When you look at your bank statement it may look like you’ve been charged, but if our system says the order failed then we have not collected any funds. When you make a purchase on our website, your funds go through the following steps:
At step two, the funds are set aside and reserved, so that you cannot use them on any other purchases. This creates a "pending" order which means that while your statement shows the funds as unavailable, they have not left your account until after stage three. If your order failed, then your card provider or PayPal will release the money back into your account, typically within three to five business days. Once the funds are released, the order will disappear from your statement.