Track & Shipping
Q: How can I track my order?
Tracking information is available in your order details. Orders with multiple items may have separate delivery dates and tracking numbers.
Check My Account for order history and tracking notifications, or visit
Track Your Order.
Contact support if tracking is unavailable two days after payment.
Q: When will my order be shipped?
Orders are normally dispatched within 24–48 hours after confirmation. Delivery generally takes about 3–10 business days. Please review the Shipping Policy for more details.
Q: Why does my tracking only show a shipping label created?
A tracking number confirms the package has shipped. Large items, such as doors, may travel by sea without tracking updates while in transit. Arrival at a U.S. port may take 15–20 days; on-site tracking is generally updated around 7–10 days later, followed by final delivery.
Q: I received a parcel that is not the item I ordered.
Please send clear photos of the product, package box and SKU label to our support team. Once confirmed, the correct item will be resent from the warehouse at no charge.
Q: I'm missing a product from my order. What do I do?
Please send a photo to help us confirm the issue. Some orders ship separately because of package-size limits, so our support team can first confirm the shipment details and arrange any missing item.
Q: The item SKU I received differs from my order. Did I receive the wrong item?
Bundle SKUs may include multiple individual SKUs, such as headlights, fog lights, tail lights and turn signals. Please first confirm that all products included with the bundle are present in the package.